Frequently Asked Questions
- What payment methods are available?
- You can pay through the office cashier, partner terminals, online banking, a mobile application, or a bank transfer.
- Is early loan repayment possible?
- Yes, early repayment is possible. For details on the procedure, please contact the office or the hotline.
- How can I find out the repayment date and make a payment?
- The repayment date is specified in the loan agreement and in your personal account. You can pay using any available method.
- How can I get a refund for an overpayment?
- To get a refund for an overpayment, you need to submit an application at the office or via the email address specified in the agreement.
- What is the office address?
- Please check the official website or contact the hotline operator for the office address.
- What are the office hours?
- You can check the working hours on the website or by calling the support phone number.
- How can I file a complaint or express disagreement about new transactions?
- A complaint can be filed through the feedback form, in person at the office, or in writing via email.
- How can I request a callback or participate in an outbound call campaign?
- Leave your phone number on the website or at the office, and an operator will contact you.
- What are the terms for refinancing and restructuring?
- The terms depend on the type of loan and the current debt status. You can get this information from a loan specialist.
- How can I file a complaint against an employee?
- A complaint can be filed through the complaints book at the office, by calling the hotline, or via email.
- Is it possible to get a payment deferral?
- Yes, under certain conditions. To apply, please contact a credit manager.
- How can I contact an employee to discuss a partnership?
- You can request an employee’s phone number from the partner relations department.
- Can I get a consultation on loan products?
- Yes, consultations are provided at the office, by phone, or online.
